Community Supervision Is Not A New Concept - 1335 Words

Introduction Adult Probation, also known as community supervision is not a new concept that is occurring in today’s criminal justice system in the United States. In the year 1841, John Augustus introduces probation in the United States in Boston and later recognized as the â€Å"Father of Probation† (Petersilia, 1997). John Augustus convinced a judge to release a drunkard into his custody to help the man find a job and become sober. After Augustus’ success in his first case, he began to offer his services to other individuals involved in criminal activity. According to the U.S. Department of Justice, approximately 267,400 Ohio residents were under community supervision at the end of 2013. With a high amount of individuals on probation in Ohio, the question should be asked â€Å"How can adult probation departments around the state of Ohio have the greatest impact on such a large group of individuals?† At Summit County adult probation, this student has observed that most probation officers have caseloads with approximately 120-140 probationers at any one time. Probation officers have a difficult time giving adequate attention to each offender on their caseload. Petersilia stated in her article â€Å"Offenders in large urban areas are often assigned to 100-plus caseloads, in which meetings occur at most once a month,and employment or treatment progress is seldom monitored. As long as no rearrest occurs, offenders can successfully complete probation whether or not conditions have beenShow MoreRelatedProbation Parole And Parole Case1367 Words   |  6 Pages Approximately 1 in 51 adults in the United States was under community supervision at yearend 2013, the lowest rate observed since 1996 (Herberman Bonczar, 2014, p.1). Probation/parole supervision also known as community supervision, helps individuals (ex-criminals) acclimate back in their community. Probation is used when a judge chooses to let the offender serve his sentence under officer supervision in the community, rather than in prison. It is usually given to individuals that have committedRead MoreFor My Research Paper, I Desired To Learn More About Juvenile1474 Words   |  6 Pagescrime was as low as homeless ness. However, in 1830, the Maryland adopted the policy of separating juvenile delinquents from adult criminals. The first concept for juvenile services was a house of refuge, however, it took 20 years for this concept to become a physical reality. From 1850 to 1882, Maryland built four more facilities for juveniles. These new â€Å"reform houses† were governed by private boards and segregated by race and sex. All of the â€Å"houses† were eventually organized as training schools andRead MorePrison Case Study1224 Words   |  5 PagesCreating a New Program Dallas County Jail houses inmates that are currently awaiting trial for cases that they have be charged or alleged to have committed. Many of the inmates of the Dallas County jail are eligible for a bond that is previously set by Magistrates/ Judges upon the inmate’s arrest for the alleged offense. The inmates often face the possibility of losing employment and housing as well as possible family crisis as a result of current incarceration. Many of the inmates face the taskRead MoreProbation And Parole And Juvenile Offenders Essay1384 Words   |  6 Pages Probation and parole were unknown concepts until the early 19th century. Just over one-hundred years old, the emphasis has moved from the offender to concern for the welfare of the community, altogether public safety. Probation and parole accommodates the offender by allowing them to reenter or remain in society, while they serve their sentences. Today, the probation and parole agencies in the United States handle millions and only sixty percent of probationers complete their obligations successfullyRead MoreThe Progression Of Social Work Supervision Essay706 Words   |  3 Pagessocial work supervision from the onset of the field of social work through today, as follows; †¢ 1890’s - 1930’s focused on accountability. †¢ 1920’s 1930’s supervision was introduced as a concept in educational programs. †¢ 1945-1990 focused on administrative, education, and support. †¢ Today supervision is focusing on the micro, mezzo and macro domains of practices that have become increasingly complex requiring further research. They researched seven major texts on the topic of supervision in theRead MoreInstructional Leadership : The Implementation Of Strategic Planning Concepts Regarding Quality Instruction Essay1539 Words   |  7 Pages What is your definition of instructional leadership? Instructional leadership is the implementation of strategic planning concepts regarding quality instruction. Instructional leadership warrants the utilization of essential materials and resources, composing effective goals and objectives, and evaluating teacher performance in relations to quality instruction. Guiding and supporting educators with the intention of generating effecting learning environments drives instructional leadership. MoreRead MoreEssay on History of Corrections1749 Words   |  7 Pagesthey could reflect on their past miss-deeds†¦and be reformed,† (Clear, Cole, Reisig). The American penitentiary and its new concept was observed and adopted by other foreign countries. The Pennsylvania system of the penitentiary was based on inmate isolation so that they could ponder their past behavioral choices. In this system the inmates were confined to labor on their own. In New York they had a different system, known as the Auburn system. This system differed from the Pennsylvania system becauseRead MoreProbation Parole : Probation And Parole1541 Words   |  7 Pagessociety accept this program and the people? Is probation/parole effective and why. How the probation and parole system is governed and how effective is it? Probation vs Parole differ in regard to the period during which an offender is placed under supervision. Is probation effective and why. When an individual is supervised as an alternative to imprisonment it is known as probation. The probation process is less expensive then providing years of care with in the prison. The system benefits not justRead MoreProbation : Probation And Parole1544 Words   |  7 Pagessociety accept this program and the people? Is probation/parole effective and why. How the probation and parole system is governed and how effective is it? Probation v s Parole differs in regard to the period during which an offender is placed under supervision. Is probation effective and why. When an individual is supervised as an alternative to imprisonment, it is known as probation. The probation process is less expensive than providing years of care within the prison. The system has benefited notRead MoreParole Is The Release Of A Convicted Offender1230 Words   |  5 Pagesthe law, which suspends the convicted offender’s sentence for a period of time and releases the offender back into the community under specific conditions (Alarid Del Carmen, 2012). The start of probation can be linked to England’s criminal law. During Henry VIII’s time, harsh sanctions were placed on adults and children for violations of the law that were sometimes minor (New York City Government, 2015). The upper class members of the society eventually became dissatisfied with the harsh punishments

Persuasion As A Political Leader - 905 Words

In today’s society, we are easily influenced to think and act a certain way. For example, we are influenced by the media to buy things and meet certain standards, however, we often don’t protest or question why. Through persuasion, one alters another’s perspective on an event or occurrence and because of this, people usually tend to accept what is being said or portrayed. According to Petty and Cacioppo (1986), there are two routes to persuasion. When one tries to persuade another by being more caring and have a good understanding of the message they are delivering, this is called the central route to persuasion. The second route to persuasion is better known as the peripheral route to persuasion. This occurs when the one being addressed simply agrees with what is being said based on certain superficial cues rather than the actual message. Political persuasion methods are widely used, especially in campaigns. As a political leader, one detains the ultimate power to influence the population. Being a political leader, however, is never easy. Sometimes, one must make tough decisions that many of the population might not agree on. For instance, if a person in power chose to bomb a foreign country, this would create mayhem and thus his followers or just people in society would start to doubt his decision and may lead to riots. This specific political leader must debate his case and persuade the population that his decision was the right thing to do. In order to do so,Show MoreRelatedPolitical Power1656 Words   |  7 PagesPolitical PowerÂ… Many political philosophers would argue that political science is nothing more than the study of political decision-making and how it affects the daily lives of the populous. Politically, having the ability to influence others is a very strong power that beckons responsibility. In order to obtain this, one must be able to convince others that what is being requested or instructed is being done in the best interest of the person and populous, in the name of the common good. PoliticalRead MoreFranklin Delano Roosevelt s Speech865 Words   |  4 PagesImperial Japanese military and navy launched an attack against the United States naval base in Pearl Harbour. Hours after the attack, Roosevelt addressed the nation with a declaration of war on Japan. In his speech, Roosevelt uses the pillars of persuasion to justify his declaration of war; he uses ethos to influence the American people through his authority, logos to to characterize the Japanese attacks as deplorable, and pathos to urge Americans into taking action. As the President of the UnitedRead MoreThe Importance Of Persuasion1249 Words   |  5 Pagesrhetoric and persuasion still inundate and influence contemporary society. Persuasion can be evident in numerous forms, like television, radio, art, speeches, and daily conversations. Also, Aristotle originally proclaimed that persuasion is an essential characteristic of productive leaders. Therefore, the use of rhetoric is necessary for people of power because â€Å"Rhetoric is the art of influence, friendship, and eloquence, of ready wit and irrefutable logic† (4). Since leaders gain their political and socialRead MoreEssay about Persuasive Forms of Leadership1063 Words   |  5 Pagesthat show the difference between leaders and non-leaders and the effect it has on the followers. Leadership is a process using socially acceptable behavior, including personality traits used to inspire individuals to reach a goal or objective. There have been many studies that shown individual charact eristics including skills and abilities can predict leader effectiveness. This paper is designed to discuss the persuasive forms of leadership and how the persuasion can facilitate change. PersuasiveRead MoreRhetorical Analysis : The Great Gatsby 966 Words   |  4 Pagesgoverning bodies to allow them to explore our planet in the effort of discovery, to political figures comparable to Abraham Lincoln that seek innovation in public sentiment to improve opportunities for all Americans regardless of their ethnicity or gender. These types of positive uses of persuasion allowed the accomplished men that used them to generate powerful advancements for their goals. Powerful use of persuasion isn’t always a tool used by the righteous, however. It is impossible to cover tremendousRead MoreLeadership As A Genre For Arguments Essay1440 Words   |  6 Pagesseveral insights from an ancient perspective of the present era implementing from persuasion how to effectively use communication. Philosophers layered thought process were influential by illustrating ideas, avoiding plagiarism, writing, speeches, text, and styles. Globally communication has been organized to deliver other ways for moral or a natural approach in theory to persuade supporters. When observing leaders and philosopher’s theory, cognitive, and measures of conventional beliefs the balanceRead MoreOn Democracy, Corruption, And Tyranny Essay833 Words   |  4 Pages[the law]? What is this this?† (1.2.43); Pericles concedes that is too can be considered as law (1.2.43). Alcibiades then asks â€Å"what [then becomes of] violence and lawlessness? Is it not when one who is stronger compels one who is weaker not by persuasion but by the use of violence?à ¢â‚¬  (1.2.44). Pericles revises his initial position by stating that â€Å"everything†¦that one compels someone to do without persuading him†¦is violence rather than law† (1.2.45). Alcibiades, inspired by Pericles’ revision, thenRead MoreEssay on Presidential Leadership860 Words   |  4 PagesPresidential Leadership Political leadership is the most wanted and at the same time most feared concept in U.S. political system. It is a major part of modern presidency, and perhaps the hardest thing for a president to achieve. There are several reasons political leadership is hard for a president to achieve. For one, founding fathers feared concentrated powers thus they established the system of checks and balances. Congress challenges almost everything a president attempts to accomplishRead MoreThe Power to Persuade Essay1028 Words   |  5 Pagespower, Richard Neustadt states that the power of the president lies in the power to persuade. According to Neustadt, the key to presidential success and influence is persuasion. Although some may view the president as a powerful authority figure, the checks and balances established by the founders makes the president’s skills of persuasion crucial. The president’s accumulation of personal power can make up for his lack of institutional powers. The president must act as the â€Å"lubricant† for the otherRead More Hitlers Powerful Leadership Essay1229 Words   |  5 PagesHitlers Powerful Leadership    The setting was perfect as the people of Germany were primed and ready for any leader that would tickle their ears with what they were wanting to hear. World War I was over (#4) and the people of Germany were in an economic depression that crippled the country. The German mark had lost so much value that it took a wheelbarrow full of money to buy a loaf of bread. A good portion of the youth in Germany were raised in fatherless homes. In an article written

Information Technology Service Management and Opportunities

Question: Discuss about the Information Technology Service Management and Opportunities. Answer: Introduction: In this project report the detailed description of case study has been given in which implementation of the ITSM in the NNIT is performed. NNIT is discovered in Novo Nordisk in the form of an internal department of IT. This case study has a main objective to reveal some set of information to the organization of IT to specify like the way of starting a project, how an organization can fight with the challenges at the time of initiated a project, what to be done in which way or what not to be done and also acquire information regarding the benefits and outputs that are to be attained at the end of project implementation. There are many organizations who delivers IT services claim that they are using service portfolio along with service catalogue. But most of IT organizations are sure about the both term not even properly know the difference between them. With the help of this project report confusion between the both term service catalog and service portfolio will be cleared and that w ill be beneficial to the IT service provider to apply and implement them both in a correct manner. Some service tools that are associated with the service portfolio to make understand them better will be explained in this project report. In the last, the report would include some recommendation by the effect of which organization can be able to manage its portfolio in an effective and efficient manner. By effectively managing its portfolio IT organizations can generate more profit. ITSM Importance in the NNIT The full form of ITSM is Information Technology Service Management (Thejendra BS., 2008). This term used to define a strategic tactic in relation with the managing, delivering, designing and also enhancing the methods with the help of which IT is to be used to execute the activities of an organization. To attain the goal of an organization it is important for ITSM to make assurance that the right people, right technology and the right process are to be acquired. ITSM makes focus on to satisfy the desire of its customers and fulfil the objective of NNIT in an effective manner (Shen et al., 2012). ITSM includes some features of the organizations like issues, expectation and outcome received from the IT management team. Before implementing ITSM within NIIT, it is basis requirement to identify the zones in which ITSM is working (Pentecost and Andrews, 2013). There are three areas described below: Technical area it involved technology related services that are only made up for particular areas or zones. Organizational services there is a particular specific role in this service in which activities are being performed. For instance, services which includes activities regarding sales (Maizlish and Handler, 2010). Application area this area mainly emphasises on a specific application that is associated with the activities of business. For instance, Email services and ERP services. Here are some framework regarding to the ITSM are as follows: ISO 2000 ITSM has some basic requirement and that is to be described through the ISO 2000. This standard is considered as the universal standard (Lapiedra, Alegre and Chiva, 2011). In spite all this fact, British Standards Institutions established this standard to follow up the required processes that are described in the framework of ITL. Some frameworks like Microsofts Operations Framework are to be supported by ISO 2000. ITIL ( Information Technology Infrastructure Library)It is considered as a set of comprehensive practices for the ITSM which make sure about the IT services arrangement according to the requirement of the business activities. This approach is globally accepted to the ITSM as well as it is acquired by individual as well as business companies in all over the world (Grnroos, 2016). ITSM importances for NNIT are described below: To develop better relation between the IT department as well as primacies of business there are several departments in an organization and they are having different thought in relation with any concept by the effect of which misunderstanding and conflicts arises between the IT department and business department employees (Geum, Shin and Park, 2011). These misunderstandings may sometimes lead to diverting the focus of departments from attainment of goal and disturb all the ongoing activities within the organization. For reducing these types of situation, it is important to implement ITSM in NNIT to eliminate conflicts and develop better relation between these two departments by which they can easily focus on their goal through which the productivity of an organization increase and further that lead to make more revenue (Fischer and Sterzenbach, 2013). Combines organizational processes there are various processes in an organization that are being performed like, managing event, managing issue as well as problem management, in such processes ITSM plays an important role through which these functions can be assimilated in better way with the affect of which NNIT can be able to manage its functions effectively and NNIT can also be able to attain more revenue through this. Develop efficiency ITSM is considered as most important tool for the NNIT by which the overall efficiency of organization will be enhanced that will further lead to better productivity (Corporation, 2014). By developing more efficiency into its operations, NNIT can be capable to get maximum utilization of the resources. Easily Suppliers recognition to recognise their suppliers is considered as most important task for an organization in which ITSM works as an important tool to recognise its suppliers for the organization with the effect of which assembly scope evaluation is being performed in order to acquire the better output which can be take further in future (Cleminson et al., 2007). Apart from the above importance, ITSM is also easily responsible, preventative, repeatable, and stable and process focused (Boronyak, 2014). Process of ITIL The main function of ITIL is to manage as well as offer proper guidance to the services regarding IT apart from this ITIL is an effective approach for NNIT (Conger, 2009). IT services offer a proper set of methods by which assurance can be made regarding optimization of cost as well as many other eco-friendly features are required to be focused upon in an efficient manner. There are various features and processes which are provided by the ITIL. ITIL consists of five stages that are service strategy, service operation, service design, transition of service and service continuous enhancement (Jntti, and Hotti, 2015). Service strategy - First stage of ITIL is service strategy which assists in providing proper guidance in respect with all the processes regarding designing, developing and implementation of several IT service management (Mckinley, 2011). In service strategy, it is assumed that the various planning as well as target which are associated with the market must be recognised by the NNIT. Service design this is second stage of ITIL process in which ITSM processes and functions is to be managed and provide help to the company regarding development and design several approaches by which required support is to be given to the approaches that is going to be initiated in service designing (Pollard, 2010). Service transition in third stage of ITIL process, service transition provide help to the acquaintance of business and to the experts in order to survive in change in an effective manner (Weistroffer, 2011). This stage supports the organization when changes need to be done within NNIT without making any interruption to the other performing operating activities. Service operationthis is fourth stage of ITIL process which provides a relevant set of information in respect to practical aspects of the daily ongoing functions. Department o information Technology has a main aim is to execute functions which are cost effective, reliable, efficient and take less effort. In service operation stage all the services should be delivered to the customers without interrupting other operating services (Thejendra BS., 2008). Service continuous enhancement In every services of the organization or IT department there is always a scope for improvement to make things better. In this phase, service continuous enhancement is considered to be an important aspect for the organization by which some areas or department that need improvement would be initiated (Shen et al., 2012). Thorough this stage of ITIL, NNIT can easily recognise the areas in which improvement can be done to turn up functions most effective by which organization can easily attain its objective. ITIL process provide assistance to the NNIT to compare its achievement in regarding to the service provisions as well as possible enhancement can be executed where needed (Pentecost and Andrews, 2013). Service Strategy Certain set of confusion was being seen in the earlier stages of the ITSM strategies in relation with basic differences between the IT service portfolio and the IT services catalogue (Maizlish and Handler, 2010). Although services portfolio and service catalogue are the two different aspects but both are termed as the important part of the IT organisation. The work that is being done in the service portfolio is completing the work for the clients of the company; for example the project on which the company is working on currently as well as the project in which the use of future proficiency is mostly being done are the projects which are being included in the service portfolio (Lapiedra, Alegre and Chiva, 2011). On the other hand service catalogue stands for the services which are delivered by the organisation so as to fulfil the requirements of the customers these services are time in which the project will be completed, time of the delivery of the products or services to the custom er and the cost of the product and services charged to the customers by the organisation (Grnroos, 2016). These are certain aspects which are being included in the services catalogue. More effective set of information will be availed by evaluating the difference between the IT Services Catalogue and IT service Portfolio the difference between both the aspects is given below: Sr. No. On the basis of IT Service Catalog IT Service Portfolio 1 Definition The catalogue which helps in availing effective as well as defined information related with the IT services and the products which are currently in the active condition in which all the information related with the services as well as products which are going to be launched in near future are also being taken into account are known as service catalogues. Information related with the nature as well as type of the services, objectives which are related with the services, ways in which the services related with the projects will be carried out, cost that would incur in providing the services, time taken so as complete the services and the time at which the services will be delivered is being availed in service catalogue (Corporation, 2014). The process which includes all the documents and the related aspects which are used in the lifecycle of the management of various products as well as services of the IT sector is known as service portfolio (Geum, Shin and Park, 2011). This is the comprehensive document which also includes appropriate set of information related with the products which are being availed to the customer at present time or the products which are still available in the pipeline and the products which are not at all offered to the market (Fischer and Sterzenbach, 2013). 2 Document It could also be said that service catalogue is an outward facing document which is being used for the client of the company or for the end users of the products and services. It could be said that service portfolio is an internal only process in which documents related with the IT services are put in the chronological form and are being used in the internal processes of the company only (Cleminson et al., 2007). 3 Benefits With the help of service catalogue delivery of the services can be optimized. It helps in boosting the efficiency of the IT in which redundancy is being uncovered and also helps in reducing the waste and provides the facilities on the economic scale. It helps in improving the communication with the client. Provides the support system which is more sensible and effective. It ensures that the proper synchronization between the goals of the business and the IT services could be developed. It helps in creating an effective decision making environment. Impact of the services on the business could be accessed with the help of portfolio services (Boronyak, 2014). 4 Perspectives Articulation could be done with the help of the business point of view: With the help or services catalogue the services which are designed for the IT are being designed so as to provide a direct support for the strategic capabilities (Conger, 2009). Various technical services are also being defined so as to provide sustainability to the business. Articulation is being done from the customers point of view: Reason behind why should a customer buys the services which are being availed by the company? Reason behind why customers should prefer to buy the services? The type of the components and the features which are preferred by the customers (Jntti, and Hotti, 2015). Factors that provide assistance to NNIT to execute a service portfolio To assure about the management resource and devotion The cost which incurred in implementing a service portfolio within NNIT is very high (Mckinley, 2011). It consumes additional time not only to describe, explain as well as establish the services but also to manage, enhance and enlarge the IT framework. The main objective of NNIT is IT service provisioning. In spite of that, NNIT not only has one necessity to execute service portfolio within the premises but also to create an investment for expanding business in the recent high competitive environment in order to sustain into the market. It is required to have a defined roles and functions for the properly execution of service portfolio into an organization (Pollard, 2010). The facility of implementation of service portfolio within the organization is provided by the external experts and also provides assistance to execute the project and make it happens as well keeping it lively. To allocate the required resources in a proper mann er is considered as the basic requirement for the organization in order to implement the project. NNIT get help from the hardworking resources as well as management commitment for implementing service portfolio into premises (Weistroffer, 2011). Common service language this is requires to be assumed that the organization change management necessity can be focused at the time of executing a service portfolio as well as service catalog. Organization should hire the experts and consultants who understand the entire stages or process of ITIL, should execute the project of ITSM. At that much expertise is not expected from the other organizational resources (Thejendra BS., 2008). In order to plan, assess as well as explain the service, a common service language is needed with the help of hired expects and owner of service from the different region in ITOS. It is important to define the terms like security level aims, service packages, service and utility and warranty etc. with the help of a vocabulary. The entire is all about describing the difference between service catalog and service portfolio. To develop common service language is important for NNIT to implement service portfolio (Shen et al., 2012). Service Portfolio Tools To manage service portfolios in a proper way acquiring some useful tools by which portfolio can be supervise in an effective manner. These tools are considered as the better management source in order to make better choices in respect with the investment in IT as well as provide proper set of guidance in regarding transformation of Information Technology to provide proper set of support to the nosiness (Pentecost and Andrews, 2013). These are some tools which provide assistance in better management is discussed below: ALFABET is an essential tool to manage the service portfolio. This tool possesses all the features that must be required for the service portfolio management. There are some benefits which are offered by this tool are described as under: ALFABET provides assistance to the business to monitor the service portfolio for providing assurance that the process is to be implemented on the basis of associated business approach for which some demands and capability are needed (Maizlish and Handler, 2010). This tool provides assurance for managing and monitoring the changes occurred in the service portfolio in easier as well as in trustworthy manner. Through this software, organization can be able to recognise the process association of needed changes into the service portfolio by which benefit can be acquired by the organization and also helps to recognize the influence on experts of Information Technology (Lapiedra, Alegre and Chiva, 2011). Through this tool, a relevant set of method is to be provided to the stakeholders functions by offering them a defined role which is suitable for them. With the help of this tool functions can be monitored which are required for service portfolio management. It enhances the overall accountability by authorization the service portfolio to evaluate the portfolio, decision making, data capturing and IT governance. By using this tool, the problem of crashing portfolio is eliminated (Grnroos, 2016). This is one more important tool which helps in managing the service portfolio. This tool is capable to monitor one or more than one service portfolio at one time. In relation to this sorting of status to variables, portfolio construction as well as configuration of portfolio is to be suggested. It includes various advantages and these are as follow: ItmSUITE provides assistance in analysing the configuration, construction and status of service portfolio (Geum, Shin and Park, 2011). Through this portfolio a proper approach is to be developed on which basis right decision regarding the construction of service portfolio is taken. Provides assistance in making proper construction of portfolio. By involving service provides itmSUITE helps to diagnose the approach which needs to be given By involving ITSM within NNIT, it can be able to effectively manage and monitor the service portfolio by which better decision is to be taken regarding the business process. Some years ago, NNIT did not possess latest Information Technology software by which it could easily manage the service portfolio but in present time, if NNIT wants to develop more value it should install the new technology software (Fischer and Sterzenbach, 2013). Clarizen is one of them which provide suitable solution that provide assistance in making better decision. By using this tool investment will be increase on the distribution of resources, decision making as well as recruitment (Corporation, 2014). This tool set particular standards and helps to execute the undertaken processes with the help of which performance is improved of the service portfolio. It provides ease while implementing the process of change by imitating it on the basis of required change which needs to be taken. Provides better approach for project selection as well as also relevant support to KPI process to make it even (Cleminson et al., 2007). Conclusion On the basis of above project report, it is cleared that ITSM is an important tool for the NNIT to make better management of service portfolio and by using his tool implementation of the same is to be done in an effective and efficient manner. To acquire several benefits, NNIT needs to implement ITSM within the premise. ITIL process has also been included in this project report by which life cycle management is to be monitored. The confusion between service portfolio and service catalog has been cleared throughout this paper. For NNIT, it is essential to include all these factors that need to be focused upon. All the process provides assistance to the organization by offering a proper set of information in respect to the products and service that are being provided by the organization at now. It is assumed that all the tools which are described above should be used by the NNIT in order to manage the service portfolio in a better way. And these tools are Clarizen, itmSUITE and ALFABET. Through these tools NNIT can be able to manage the service portfolio. The basic difference between the service portfolio and service catalogue must be cleared to the NNIT. References Boronyak, J. (2014, 12 15). Service Portfolio Vs. Service Catalog: Whats the. Retrieved 4 28, 2017, from enfocussolutions.com: https://enfocussolutions.com/service-portfolio-vs-service-catalog-whats-difference/ Conger, S. (2009). Information Technology Service Management and Opportunities for Information Systems Curricula.International Journal of Information Systems in the Service Sector, 1(2), pp.58-68. Jntti, M. and Hotti, V. (2015). Defining the relationships between IT service management and IT service governance.Information Technology and Management, 17(2), pp.141-150. Mckinley, M. (2011). The 5 Stages of the ITIL V3 Service Lifecycle. ASford Global Information Technology. Pollard, C. (2010). Global Issues in IT Servitization and IT Service Management.Journal of Global Information Technology Management, 13(4), pp.1-3. Cleminson, R., Karsay, O., Moussakova, E. and Voutova, N. (2007).Catalogue of the Slavonic cyrillic manuscripts of the National Szchnyi Library. Budapest: Central European University Press. Corporation, E. (2014).Career Guidebook for IT in Investment Management. London: Essvale Corporation. Fischer, T. and Sterzenbach, S. (2013). Wertorientierte Portfolio-Steuerung von Shared Service Centern.Controlling, 25(7), pp.360-366. Geum, Y., Shin, J. and Park, Y. (2011). FMEA-based portfolio approach to service productivity improvement.The Service Industries Journal, 31(11), pp.1825-1847. Grnroos, C. (2016). Internationalization strategies for services: a retrospective.Journal of Services Marketing, 30(2), pp.129-132. Lapiedra, R., Alegre, J. and Chiva, R. (2011). The importance of management innovation and consultant services on ERP implementation success.The Service Industries Journal, 31(12), pp.1907-1919. Maizlish, B. and Handler, R. (2010).IT (Information Technology) Portfolio Management Step-by-Step. Hoboken: John Wiley Sons, Inc. Pentecost, R. and Andrews, L. (2013). The importance of importance: Its impact on decision-making in mall retail categories during an economic downturn.Journal of Retailing and Consumer Services, 20(5), pp.463-470. Shen, S., Zhang, T., Wu, H. and Liu, Z. (2012). A Catalogue Service for Internet GIServices Supporting Active Service Evaluation and Real-Time Quality Monitoring.Transactions in GIS, 16(6), pp.745-761. Thejendra BS. (2008).Practical IT service management. Ely, UK: IT Governance Ltd. Weistroffer, H. (2011). Portfolio Selection For Service Systems.Journal of Service Science (JSS), 1(1), p.31.